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One of the most commonly seen errors is authorization. When the end user gets a work item in their inbox for which he/she is not authorized, the system will put the work item in the ERROR status, and show a message to the user. When other things go crooked on workflows at runtime, the respective work item will be set to ERROR as well. The diagnose errors report will list them and restarting respective flows/tasks can be done as well. 

  • Measurements: No unexplained errors should be reported
  • Tools: SWI2_DIAG Diagnosis of Workflows with Errors; SWPR Workflow restart after error; RSWWERRE Execute Work Item Error Monitoring (sets work items to status ERROR)
  • Impact: Some workflow instances will not be (fully) processed